Terms of Use

Last Updated: August 5, 2026

Welcome to Isham Coffee. These Terms of Use explain the rules and conditions governing your use of the application and the services available through it, including product browsing, ordering, payments, promotions, loyalty features, reservations, and related services.

By using the application, creating an account, or placing an order through it, you acknowledge that you have read, understood, and agreed to comply with these Terms.

1. Acceptable Use

You may use the application only for lawful purposes and in accordance with these Terms and any other rules published within the application.

You agree not to use the application in a way that may:

• Violate any applicable law or regulation.

• Provide false or misleading information.

• Create fraudulent or fake orders.

• Abuse promotions, discount codes, or loyalty rewards.

• Attempt to gain unauthorized access to systems, accounts, or data.

• Disrupt or interfere with the operation of the application.

• Upload or transmit harmful software or malicious code.

• Violate the intellectual property or privacy rights of others.

2. Accounts and Login Information

Some services may require the creation of an account.

You are responsible for:

• Providing accurate and up-to-date information.

• Keeping your login information confidential.

• Not sharing passwords or verification codes with others.

• All activities carried out through your account.

• Informing us if you suspect unauthorized use of your account.

We may suspend or restrict an account if we reasonably believe it is being used fraudulently or in violation of these Terms.

3. Products and Services

The Isham Coffee application allows users to browse drinks, products, and available services.

Displayed information may include:

• Product name.

• Description.

• Price.

• Ingredients.

• Images.

• Size options or add-ons.

• Availability.

We aim to keep product information accurate and up to date. However, certain items or add-ons may become unavailable at any time.

4. Orders

When placing an order through the application, you should review all order details before confirming it, including:

• Selected products.

• Quantity.

• Size.

• Add-ons.

• Price.

• Pickup or delivery method, where available.

• Estimated pickup or delivery time.

An order is considered confirmed after confirmation appears in the application or is otherwise communicated to the user.

We may need to modify or cancel an order in exceptional circumstances, including product unavailability, operational issues, or technical problems.

5. Prices

Prices displayed in the application are the applicable prices at the time the order is placed.

Prices may vary depending on:

• Product size.

• Add-ons.

• Promotions.

• Applicable taxes or fees.

• Delivery options, where available.

We reserve the right to update prices for future orders.

Price changes will not normally affect previously confirmed orders unless there is an obvious pricing error or where otherwise permitted by applicable law.

6. Payments

Payments may be processed through authorized third-party payment service providers.

Available payment methods may include:

• Payment cards.

• Digital wallets.

• Other payment methods made available in the application.

The application generally does not store complete payment card information or CVV codes.

We may retain limited transaction-related information such as:

• Transaction amount.

• Transaction reference.

• Payment status.

• Transaction date.

• Refund status.

If a payment fails, the order may not be confirmed.

7. Cancellations and Refunds

Cancellation and refund eligibility may depend on the status of the order.

Cancellation may no longer be possible once preparation of the order has started.

If a cancellation or refund is approved, the refunded amount may take additional time to appear depending on the payment provider or financial institution.

Certain fees may be non-refundable where permitted by applicable law and where this has been clearly communicated to the user.

8. Promotions and Discount Codes

The application may offer promotions, discount codes, or coupons.

Such promotions may be subject to conditions including:

• Expiry dates.

• Minimum order values.

• Eligible products.

• Single-use restrictions.

• Usage limits.

• Specific promotional periods.

Users must not abuse promotions or create multiple accounts to obtain benefits they are not entitled to receive.

We may cancel or restrict a promotion in cases of misuse, fraud, or obvious technical error.

9. Loyalty Program and Rewards

The application may offer loyalty points, rewards, or digital credits.

Rules for earning and redeeming rewards may be provided within the application.

Unless otherwise stated, loyalty points or rewards:

• Do not represent cash.

• May be subject to expiry dates.

• May be cancelled in cases of fraud or misuse.

• May not be transferred between accounts unless such functionality is expressly provided.

10. Reservations

If the application offers table reservations, event reservations, or other booking services, users must provide accurate information and attend at the agreed time.

Reservations may be cancelled in cases of significant delay or failure to attend, subject to the reservation policy displayed in the application.

11. Allergies and Food Ingredients

Some products may contain ingredients that may cause allergic reactions, including:

• Milk.

• Nuts.

• Gluten.

• Soy.

• Eggs.

• Other ingredients.

If you have any food allergies or dietary restrictions, you should ask about ingredients before placing an order.

We make reasonable efforts to provide accurate ingredient information, but we cannot guarantee that accidental cross-contact between ingredients will never occur during preparation.

12. User-Submitted Content

The application may allow users to submit:

• Ratings.

• Reviews.

• Images.

• Comments.

• Support messages.

User-submitted content must not include:

• Illegal information.

• Threatening or abusive content.

• Misleading content.

• Materials that violate the rights of others.

• Inappropriate or harmful content.

• Personal information belonging to others without permission.

We may remove or restrict access to content that violates these Terms.

13. Intellectual Property

All rights relating to the Isham Coffee application, including:

• Trade name.

• Logo.

• Design.

• Software.

• Store-owned images.

• Text and content.

remain the property of their respective owners or authorized licensors.

You may not copy, modify, redistribute, or commercially exploit protected content without permission.

14. Service Availability

We aim to provide the application in a stable and reliable manner.

However, service interruptions may occur due to:

• Maintenance.

• Updates.

• Internet or connectivity problems.

• Technical failures.

• Third-party service providers.

• Circumstances beyond our reasonable control.

We do not guarantee uninterrupted availability of the application at all times.

15. Account Suspension or Termination

We may suspend or terminate an account in cases involving:

• Fraud.

• Misuse of ordering features.

• Abuse of promotions.

• Violation of these Terms.

• Unlawful use of the application.

• Security risks.

Users may request account deletion through the option available within the application or by contacting us.

16. Privacy

Personal information is processed in accordance with the application's Privacy Policy.

Please review the Privacy Policy to understand how personal information is collected, used, stored, and protected.

17. Limitation of Liability

The application is provided to facilitate ordering and services related to Isham Coffee.

To the extent permitted by applicable law, we are not responsible for indirect losses resulting from:

• Connectivity failures.

• Third-party services.

• Incorrect information provided by users.

• Circumstances beyond our reasonable control.

Nothing in these Terms limits any rights that cannot legally be excluded or restricted.

18. Changes to These Terms

We may update these Terms from time to time.

The updated version will be made available through the application or other appropriate channels, together with the date of the latest revision.

19. Governing Law and Jurisdiction

These Terms are governed by the applicable laws of the Sultanate of Oman.

If a dispute arises, users are encouraged to contact us first so that we may attempt to resolve the matter amicably.

If the dispute cannot be resolved amicably, it may be referred to the competent authorities or courts in the Sultanate of Oman in accordance with applicable law.

20. Contact Us

For questions relating to these Terms, orders, or accounts, you may contact us at:

Isham Coffee
Email: ishamcoffee@goldencup.app
Phone / WhatsApp: +968 7711 8336
Address: Muscat – Izki, Sultanate of Oman

© 2026 Isham Coffee. All rights reserved.